Emergency Stone Care: What to Do When Disaster Strikes
By Granite Heroes Team · 2025-11-17
Cracked countertop? Major spill? Flood damage? Here's your emergency action plan for natural stone disasters.
Emergency Stone Care: What to Do When Disaster Strikes Some stone emergencies can't wait for a scheduled appointment. Here's how to handle the most common crises. 🚨 Oil Spill on Marble Time sensitivity: Act within minutes 1. Blot (don't wipe) excess oil immediately 2. Cover with cornstarch or baking soda 3. Let it absorb for 20-30 minutes 4. Gently sweep up the powder 5. Clean with pH-neutral stone cleaner 6. If stain remains, apply a poultice 🚨 Cracked Countertop Time sensitivity: Prevent worsening 1. Don't place heavy items near the crack 2. Don't try to glue it yourself 3. Cover with painter's tape to keep debris out 4. Take photos for our assessment 5. [Call us immediately](/hire-a-hero) 🚨 Flood/Water Damage Time sensitivity: Critical — within 24 hours 1. Remove standing water as quickly as possible 2. Set up fans and dehumidifiers 3. Do NOT apply heat (hair dryers, heaters) 4. Document damage with photos 5. Contact us for emergency restoration Water-soaked stone can develop: - Permanent staining - Efflorescence - Structural weakening - Mold growth 🚨 Chemical Spill Time sensitivity: Immediate 1. Flush with clean water immediately 2. Continue flushing for 2-3 minutes 3. Blot dry with clean cloth 4. Do not apply any other products 5. Assess for etching after the area dries 🚨 Chipped Edges Time sensitivity: Low urgency but don't delay 1. Save any broken pieces 2. Avoid using the area to prevent further chipping 3. Take close-up photos 4. [Schedule a repair](/hire-a-hero